Return & Refund Policy

1. Introduction
At FinVision, we strive to provide high-quality business consulting services tailored to the specific needs of our clients. Due to the nature of our consulting services, we maintain a strict return and refund policy to ensure fairness and transparency.
This policy complies with UK consumer laws, including the Consumer Rights Act 2015 and UK GDPR regulations, ensuring clients' rights are protected while maintaining business integrity.

2. Refund Policy: Who Qualifies for a Refund?
Our refund policy varies depending on the nature of the service and whether it has already been partially or fully delivered.

2.1 Cancellable Services
Clients may cancel a booked consultation or service and request a refund under the following conditions:

Full Refund: If cancellation is made at least 48 hours before the scheduled consultation.
Partial Refund: If cancellation is made less than 48 hours before the consultation, a processing fee may apply.
No Refund: If the service has already been provided or partially delivered.

2.2 Non-Refundable Services
Due to the customized nature of business consulting, the following services are non-refundable:

Completed consulting sessions.
Strategic reports, financial planning documents, and personalized business roadmaps once delivered.
Retainer agreements or ongoing consulting contracts, unless explicitly stated in a signed agreement.
3. How to Submit a Refund Request to FinVision
If you wish to request a refund, please follow these steps for review:

Submit a Request: Contact us at [email protected] with the subject line and include:

Your full name and contact details.
The service purchased and transaction details.
The reason for the refund request.
Processing Time: We will review and respond within 7 business days. If approved, refunds will be processed within 10 business days via the original payment method.
Alternative Resolution: In cases where refunds cannot be processed, we encourage users to reach out to our support team for alternative solutions before initiating chargebacks.

4. Chargebacks & Unauthorized Transactions
If a chargeback is initiated without first contacting our support team, we reserve the right to:

Dispute the chargeback if services were delivered as agreed.
Restrict future purchases or services from the client.
If you believe an unauthorized transaction occurred, contact us immediately.

5. Service Revisions & Adjustments 
We understand that sometimes adjustments may be needed after a consultation or service has been delivered. Instead of a refund, we may offer:

Minor revisions or updates to reports or strategic plans if requested within 5 business days of delivery.
Follow-up consultation at a discounted rate if additional clarification is needed beyond the initial scope of work.
Revisions are granted at our discretion and must be requested in writing.

6. Exceptional Circumstances & Refund Disputes 
In rare cases, exceptions may be made to our standard refund policy. These include:
Service Failure: If FinVision is unable to deliver the agreed-upon service due to internal operational issues.
Technical Errors: If an error on our part significantly impacts the value of the service provided.

Each case will be reviewed individually, and resolutions will be communicated in writing.

7. Changes to This Policy
We may update this Return & Refund Policy periodically to reflect service improvements or changes in legal regulations. The latest version will always be available on our website.

8. Contact Information
For any questions regarding our refund and cancellation policies, please contact:

Address: Croxted Rd, Norwood, London SE24 9DB, United Kingdom
Phone: +44 7760 467791
Email: [email protected]